24/7 Emergency Response (800) 854-4534

Frequently Asked Questions

As a homeowner during a disaster, we know that you have a lot of questions. EJH Construction is here to help you with some of the answers to the questions we most frequently receive from people just like you.

General

Is EJH Construction a licensed contractor?

Yes. EJH Construction is licensed and insured, and has been since 1972. In addition to this, we are Lead Safe Renovators and OSHA trained. In terms of disaster mitigation and restoration, we are an IICRC Certified Firm, which means that we adhere to a strict Code of Ethics, and have set ourselves apart through rigorous training, hands-on experience, and comprehensive examination. With these qualifications and our BBB A+ rating, you can trust that we are a full service general contractor that operates with the integrity, knowledge, and skills necessary to run your project competently from start to finish.

What are my rights as a property owner in the insurance claim process?

Learn more about your rights on our Your Rights As a Property Owner page.

After a disaster, should I wait to connect with my insurance agent before calling EJH to secure my property?

No! You should contact a mitigation/ restoration company as soon as you realize that your property has been damaged. Once aware of damage, it is your responsibility as the property owner to prevent that damage from spreading or becoming worse. This includes things like boarding up a broken window to prevent theft, tarping a damaged roof to stop rain from getting in, or extracting water and drying out walls to prevent mold growth. The cost of securing your property to mitigate further damages is paid for by your insurance company. In contrast, damages that occur because you have failed to secure your property in a timely fashion are NOT covered by insurance. Thus, waiting to call a mitigation/restoration company until you are able to connect with your agent can be costly to you. When our team arrives on site, if there is any question regarding what work is covered under your insurance policy, we will immediately reach out to your insurance carrier to determine a course of action that satisfies both your rights and needs as a property owner and the rights and responsibilities of your insurance company. By having us there on site, you have protected yourself by taking steps to secure your property and prevent further damages from occurring.

If EJH responds to my emergency, do I have to pay my deductible upfront?

No. Our Mitigation and Restoration Team will work with your insurance carrier to determine how your deductible will be handled.

Are EJH’s disaster/emergency responders franchisees or subcontractors?

No. EJH's Disaster Mitigation and Restoration Team is made up entirely of full-time employees who have been background screened, drug tested, and extensively trained. Our skilled emergency responders are qualified and committed to assisting property owners recover from disasters.

What is your disaster mitigation and restoration process?

Learn more on Our Process page.

Does EJH Construction warranty their work?

Yes, EJH Construction will warranty the work for 18 months. We are committed to building trust with our clients by ensuring their satisfaction and providing quality workmanship.

Insurance

Will EJH bill my insurance company directly?

No. Because mitigation and restoration companies work for the property owner and not for the insurance company, you will pay EJH using funds from your insurance settlement check. This check will be in the amount that was agreed upon prior to beginning the restoration work.

Do I need to get a recommendation or pre-approval from my insurance company to work with EJH Construction?

No, it's your right to choose the restoration company with the skillset and service that you feel most comfortable with.

Will EJH work with all insurance agencies and carriers?

Yes. We work with all insurance companies. Over the course of our 47-year history, we have worked with all major commercial and residential insurance carriers, as well as many smaller companies. We are open to working with all reputable insurance companies regardless of size.

As an insurance agent, what can I expect when working with EJH Construction?

EJH Construction has been in the disaster mitigation and restoration industry for over 40 years. Whether the insured property has been damaged by fire, flood, wind, vandalism, or any other unforeseen occurrence, EJH has seen it all and handled it all. From small residential losses to large commercial losses, we have responded quickly and efficiently to over 150,000 disasters. For each type of claim, we have developed specific procedures that enable us to address any disaster efficiently and effectively. Our highly-trained professionals and large fleet of pre-loaded, fully-equipped emergency vehicles are ready to respond immediately. Our state-of-the art equipment, evidence-based technologies, and highly trained staff enable us to restore properties in a manner that is both efficient and cost-effective. We pride ourselves on producing quality work that benefits both property owners and insurance carriers.

Fire & Smoke Damage

Do I have to use the same company to restore my property that provided emergency assistance to the Fire Department?

No. You have the right to use any company you want to complete your restoration project. EJH Construction has extensive experience in fire and smoke mitigation and remediation which makes us an ideal choice for any fire-related loss.

How do you remove smoke and other odors?

To deal with odors, EJH uses scientifically-supported methods that are backed by the IICRC. Our highly-trained team removes smoke and other odors using a combination of air-scrubbers, restorators, hydroxyl generators, thermal fogging equipment, and ozone treatments. We also clean and purify HVAC systems to eliminate odors and remove soot.

Water Damage

Will EJH fix the cause of the water damage before starting the restoration process?

Yes. Prior to starting the restoration process, our skilled team will identify the cause of your water damage and eliminate it. The first step in any water loss is to identify the cause so that the proper mitigation protocols are followed. We will not start restorative work on your property prior to eliminating the cause of your damage.

Mold Remediation

I think I have a mold problem, what should I do?

Do not attempt to clean or mitigate areas affected by mold. You can unknowingly spread mold spores to other parts of the structure, worsening the situation. EJH's trained mold remediation specialists will conduct a visual inspection of your property, and if necessary, will send samples of the concerning area(s) out for analysis. In the event that mold is in fact indicated, EJH will develop a plan to stop the mold from growing and safely remove it from your property. Recommendations for preventing mold f rom returning will also be provided.

How soon can mold form on water damaged surfaces?

Mold and mildew can develop within 24 to 48 hours after water exposure. It will continue to grow until steps are taken to effectively remove the mold and eliminate the moisture that is promoting its growth.

When an emergency strikes, don’t wait!

When you need a quick response to your needs, EJH Construction is the right choice: on call, on time. We’re here for you.

Contact us when you need disaster recovery services for any emergency.

Request a Quote Today!

Complete the form below to receive a quote. If you are experiencing an emergency, please call us at (800) 854-4534:

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DID YOU KNOW:

You can choose any disaster recovery company you would like, not just the ones your insurance company refers! Learn more about your rights.

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